MSI GAMING => GAMING Notebooks => Technical Discussions (MSI Notebook Technical Assistance ONLY!) => Topic started by: MSI Notebook Administrator on November 13, 2018, 05:05:41 PM
Title: [TROUBLESHOOTING] How to fix Killer Installation Error 1923 and Error 1939
Post by: MSI Notebook Administrator on November 13, 2018, 05:05:41 PM
A Killer Live Update notification window will show up when users have Killer Performance Suite version 1.2.1268 installed and gets the latest Windows Update. However, the update of the new Killer Performance Suite version will fail and shows Error 1923 during the installation.
To solve the problem, users must run the Killer Software Uninstaller Tool to perform a clean uninstallation and re-install the latest Killer drivers released on MSI website.
Steps:
1. Download the latest Killer drivers released on MSI website.
2. Click here to download the Killer Software Uninstaller Tool (https://www.killernetworking.com/support/KillerSoftwareUninstaller.exe) (Updated May 24, 2018)
3. Double-click the Killer Software Uninstaller Tool to run it.
4. Click the Remove Killer Software button. (This process may take some time.)
5. Select Windows > Power > Restart to restart the system after the uninstaller tool complete.
6. Double-click the Killer driver installer and follow the on-screen instructions to install the latest version.